Refund policy

We want you to be 100% happy with your online purchase, so if you're not completely happy, you may return your product within 14 days of purchase for a store credit provided it is in unused condition with all the original packaging. We will not accept any returns without it's original packaging.  

 For Australian returns, all exchange items will need to be returned within 14 working days from the date of purchase. For International returns, all claims must be lodged within 21 days from date of shipping.

 Due to hygiene reasons jewellery may not be returned unless in the circumstance that the item is faulty beyond repair where we will endeavour to exchange for a replacement or credit note. 

 Refunds will be issued excluding the original shipping cost and the same payment method as the initial purchase (cash, credit card, Paypal, Afterpay).  

Simply email taylor@moralstore.com.au and we will allocate a returns authorisation (ra) number for you and provide you with all the details you need.